Terms of Service

1. Definitions

In these Terms the following words have the meanings set out below:

• “Agreement” means these Terms of Service together with any Order Form, the Privacy Policy, the Refund Policy, and (where applicable) the Data Processing Addendum.
• “Service” means the Invoicify web application and related features made available by CHIMISMART LTD at useinvoicify.com.
• “CHIMISMART LTD”, “we”, “us”, “our” means CHIMISMART LTD, a company registered in England and Wales under company number 16995660, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
• “Customer”, “you”, “your” means the individual or legal entity that registers for or uses the Service.
• “Subscription” means a paid recurring licence to access the Service for a Billing Period.
• “Fees” means the charges payable for your chosen Subscription plan as published on the pricing page, exclusive of applicable taxes.
• “Billing Period” means the monthly or annual recurring period for which you pay Fees.
• “Customer Data” means all data (including invoice data, client details, and business information) that you upload to, create within, or transmit through the Service.
• “Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential.

2. Agreement to Terms

By creating an account or using the Service you confirm that you have read, understood, and agree to be bound by this Agreement. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

If you do not agree to these Terms, you must not use the Service.

3. Account Registration

To access the Service you must register for an account. You agree to:

• Provide accurate, current, and complete registration information;
• Keep your registration information up to date;
• Maintain the confidentiality of your password and not share it with any third party;
• Notify us immediately at info@useinvoicify.com if you suspect unauthorised access to your account.

You are responsible for all activity that occurs under your account. We reserve the right to disable accounts that contain inaccurate information or that we believe are being used in violation of this Agreement.

4. Subscription, Billing, and Auto-Renewal

Subscription. Access to paid features requires an active Subscription. Your Subscription begins on the date of first payment and renews automatically at the end of each Billing Period unless cancelled before the renewal date.

Billing. By selecting a paid plan you authorise us (or our payment processor) to charge your nominated payment method for the applicable Fees at the start of each Billing Period. All Fees are stated exclusive of VAT and other applicable taxes, which will be added where required by law. Invoices are issued automatically and made available in your account.

Failed payments. If a payment fails we will retry the charge and notify you by email. If the charge remains unpaid for 7 days after the renewal date we may suspend access to your account until payment is received.

Price changes. We may change the Fees for your Subscription plan on not less than 30 days’ written notice (by email to your registered address). If you do not wish to continue at the new price you may cancel your Subscription before the new price takes effect without penalty. Continued use of the Service after the effective date of a price change constitutes acceptance of the new Fees.

Plan upgrades / downgrades. You may change your plan at any time from your account settings. Upgrades take effect immediately; the price difference for the remainder of the current Billing Period is charged on a pro-rata basis. Downgrades take effect at the start of the next Billing Period.

5. Acceptable Use Policy

You may use the Service only for lawful business purposes. You must not:

• Use the Service to create, send, or store fraudulent, fictitious, or misleading invoices;
• Use the Service for any purpose that is unlawful under applicable law, including money laundering, tax evasion, or fraud;
• Upload, transmit, or store content that is defamatory, obscene, harassing, or that infringes any third party’s intellectual property rights;
• Attempt to gain unauthorised access to the Service, its servers, or any related systems or networks;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service;
• Scrape, crawl, or use automated means to extract data from the Service without our prior written consent;
• Resell, sublicense, or otherwise make the Service available to any third party as a standalone product;
• Introduce malicious code, viruses, or any software that could damage or impair the Service;
• Use the Service in a manner that places unreasonable load on our infrastructure.

We reserve the right to investigate suspected violations and to suspend or terminate accounts where we have reasonable grounds to believe a violation has occurred.

6. Customer Data and Privacy

Ownership. You retain all ownership rights in your Customer Data. We do not claim any ownership over your invoices, client information, or business data.

Licence to operate. You grant us a limited, non-exclusive, royalty-free licence to access, store, process, and use your Customer Data solely to the extent necessary to provide and improve the Service, and as described in our Privacy Policy.

Data processing. Where we process personal data on your behalf in connection with your use of the Service, we do so as a data processor acting on your instructions. The terms of our Data Processing Addendum (“DPA”) apply to such processing and are incorporated into this Agreement by reference.

Data export on cancellation. Following cancellation or termination of your Subscription, you may export your Customer Data in PDF or CSV format from your account settings for a period of 30 days. After that period we may delete your Customer Data from our live systems, though copies may be retained in encrypted backups for up to 90 days thereafter in accordance with our data retention schedule.

7. Confidentiality

Each party agrees to keep the other party’s Confidential Information confidential and not to disclose it to any third party without the disclosing party’s prior written consent, except:

• to employees or contractors who need to know and are bound by equivalent confidentiality obligations;
• as required by applicable law or court order (with prompt written notice to the disclosing party where legally permitted).

This obligation does not apply to information that is or becomes publicly available through no breach of this Agreement, that was already known to the receiving party, or that is independently developed without use of the Confidential Information.

8. Service Availability

We target 99.9% monthly uptime for the Service, excluding scheduled maintenance windows (of which we will give at least 24 hours’ notice where practicable) and circumstances beyond our reasonable control.

We do not currently offer a formal SLA with financial remedies for downtime. The Service is provided “as is” with respect to availability, and we shall not be liable for any loss or damage caused by downtime except to the extent expressly set out in Section 12 (Limitation of Liability).

9. Suspension and Termination

Suspension by us. We may suspend your access to the Service immediately and without prior notice if: (a) you breach any material provision of this Agreement and fail to remedy the breach within 7 days of written notice; (b) we have reasonable grounds to believe your account is being used for fraudulent, illegal, or abusive activity; or (c) a payment remains overdue for more than 7 days.

Termination by you. You may cancel your Subscription at any time from your account settings. Cancellation stops future billing. Your access continues until the end of the current Billing Period.

Termination by us. We may terminate this Agreement with 30 days’ written notice for any reason, or immediately for cause (material breach, insolvency, or fraudulent activity).

Effect of termination. On termination, all licences granted under this Agreement cease. Sections 6 (Customer Data — export window), 7 (Confidentiality), 10 (Intellectual Property), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), and 14 (Governing Law) survive termination.

10. Refunds and Cancellation

All paid plans include a 30-day money-back guarantee from the date of first payment. To request a refund, email info@useinvoicify.com with your account email. Approved refunds are processed within 5–10 business days to the original payment method.

After the 30-day window, we do not offer prorated refunds for unused time within a Billing Period. Full details are in our Refund Policy.

11. Intellectual Property

Our IP. The Service, including all software, designs, trademarks, and documentation, is owned by or licensed to CHIMISMART LTD and is protected by applicable intellectual property laws. Nothing in this Agreement transfers any ownership of our IP to you.

Your IP. Your Customer Data and the invoices you create remain your property. We assert no intellectual property rights over the content of your invoices.

12. Warranties and Disclaimers

We warrant that we will provide the Service with reasonable skill and care. We do not warrant that the Service will be error-free, uninterrupted, or free from security vulnerabilities, though we take reasonable steps to maintain its reliability and security.

The Service is not a substitute for professional legal, tax, or accounting advice. Invoice templates and tax calculations are provided as a tool only; you are responsible for ensuring your invoices comply with applicable law and tax requirements.

To the maximum extent permitted by applicable law, the Service is provided “as is” and we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such warranties cannot be excluded by law (including under the Consumer Rights Act 2015 where applicable).

13. Limitation of Liability

To the maximum extent permitted by applicable law, our total aggregate liability to you arising out of or in connection with this Agreement (whether in contract, tort, negligence, or otherwise) shall not exceed the total Fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

Neither party shall be liable for: (a) any loss of profits, revenue, or anticipated savings; (b) loss of data or corruption of data (beyond reasonable recovery efforts); (c) loss of business opportunity or goodwill; or (d) any indirect, special, incidental, or consequential loss, in each case whether or not such loss was foreseeable or had been advised of its possibility.

Nothing in this Agreement limits or excludes liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be excluded by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless CHIMISMART LTD and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service in violation of this Agreement; (b) your Customer Data infringing any third-party intellectual property rights; or (c) your violation of any applicable law or regulation.

15. Governing Law and Jurisdiction

This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.

16. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give you at least 30 days’ notice by email to your registered address or by prominent notice within the Service before the changes take effect.

If you do not agree to the updated Terms, you may cancel your Subscription before the effective date. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. General Provisions

Entire agreement. This Agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior agreements, representations, and understandings.

Severability. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver. Failure to enforce any provision of this Agreement shall not be construed as a waiver of future enforcement of that provision.

Force majeure. Neither party shall be liable for any delay or failure to perform obligations under this Agreement where such delay or failure results from circumstances beyond that party’s reasonable control.

Assignment. You may not assign or transfer this Agreement or any rights under it without our prior written consent. We may assign this Agreement to a successor entity in connection with a merger, acquisition, or sale of substantially all of our assets, with notice to you.

18. Contact Information

For any questions regarding these Terms, please contact us: